Privacy Policy

Last updated: October 2, 2026

NetWork Nation LLC, a limited liability company registered in the State of Wyoming, United States ("NetWork Nation LLC", "we", "our", or "us"), operates the NetWork Nation mobile application (the "App") and the network-nation.app website. This Privacy Policy explains what personal data we collect when you use the App, why we collect it, who we share it with, and the choices you have. It applies to every kind of account in the App: players, community managers, clubs and coaches.

Who Is Responsible for Your Data

NetWork Nation LLC is the data controller (in Mexico, the responsable) of the personal data processed through the App, and the operator of the App. Our registered office is at 1309 Coffeen Ave, Suite 1200, Sheridan, Wyoming 82801, USA. You can reach us about any privacy matter using the contact details in Section 12. [[OWNER: name and contact details of the EU / UK representative under GDPR Art. 27, if one is appointed]]

The App is offered worldwide, including in the United States, Canada, Latin America, Europe and Asia. This Policy applies wherever you use it. Wyoming law governs our relationship with you under the Terms of Service, but we apply this Policy together with the data-protection law of the country where you live — including the principles of the EU and UK General Data Protection Regulation (GDPR) and Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) — and nothing in it limits the rights that law gives you.

1. Information We Collect

Account and profile

Sign-in details: your email address and a password (stored only as a salted hash by our authentication provider), or the identity Apple or Google shares with us when you use Sign in with Apple or Sign in with Google.
Profile: your name, profile photo, date of birth (used to confirm you meet the minimum age), gender (used only to build balanced pairs in mixed tournament formats), country and region, home city, home club, playing level, bio, preferred language, and the role of each account you create (player, community manager, club or coach).
Contact details you choose to add: a WhatsApp number, if you add one. You control who can see it (everyone, people you follow, or nobody) and it is never shown to accounts you have not allowed. Clubs may also publish a public contact number and address.

Location

With your permission, the App reads your device's precise location while you are using it, to find nearby clubs and venues, to filter rankings and search results by distance, and to show the weather at a court. Your coordinates are sent to our servers only to compute those results and are not stored as a location history.
Clubs and venues have an address and map coordinates. When you post a story with a location sticker, the location is the venue you picked, not your device position.
If you set a home location (during onboarding or in Edit profile), we store that point and city on your profile so nearby results work without live location. You can change or remove it at any time.
You can turn location access off at any time in your device settings; the App then falls back to your home location or city.

Content you create

Photos, videos (reels) and stories you post, including captions, stickers, polls and the people you tag. Stories are deleted automatically 24 hours after posting.
Comments, likes, poll votes, follows, favourite clubs, and direct messages you exchange with other users.
Tournament, game and league entries, scores, results and standings; ratings and reviews you give coaches and organizers; bug reports and feedback you send us.

Gameplay and ranking data

Match results, win/loss records, ranking points, ELO-style rating history, statistics and attendance, computed from the tournaments and games you take part in.

Tokens, purchases and payments

Tokens: your balances of purchased and courtesy tokens and a ledger of how tokens were earned, spent, sent and received (for example entering a game, a daily-spin prize, or a transfer). When you send tokens to or receive tokens from another user, the ledger records who the other party was. Tokens have no cash value.
Referrals: your referral code, the code you applied (if any), and whether the referral bonus has been credited.
Token purchases: if you buy tokens, the payment is processed by Apple (App Store) or Google (Google Play). We receive a transaction identifier and receipt so we can credit your wallet; we never receive your card details.
Court rentals, facility bookings and classes: where offered, processed by Stripe on behalf of the club, venue or coach. Card details are entered in Stripe's secure payment sheet and never reach our servers. We keep the booking, amount, currency and payment status.
Club and coach business records: clubs and coaches enter courts, prices, class schedules, bookings, front-desk sales and staff shifts. Those records may include the names of people who booked a court, joined a class or made a purchase.

Device and technical data

A push-notification token (only if you allow notifications), your device platform, app version, language and time zone.
Online-presence information (whether you are active in the App and when you were last active), which you can switch off in Settings.
Standard server logs (IP address, request time, error details), kept for a short period for security and debugging.

We do not use third-party analytics or advertising SDKs, and we do not track you across other companies' apps or websites.

2. How We Use Your Information

Running the service: creating and managing your accounts, generating tournament and game schedules, recording scores, computing rankings and ratings, and showing you nearby clubs, games and weather.
Social features: showing your public profile, posts, stories and results to other users, delivering direct messages, and suggesting players, clubs and coaches near you.
Notifications: sending in-App and push notifications about invitations, results, messages, bookings and community updates. You choose which kinds you receive in Settings and can turn push notifications off at any time.
Tokens and payments: crediting purchased and courtesy tokens, charging tokens for the actions listed in the App, carrying out token transfers between users, applying referral bonuses, and recording bookings and their payment status.
Safety and moderation: reviewing reports, enforcing our Terms of Service, preventing fraud and abuse, and keeping blocked users apart.
Support and legal: answering your requests, keeping records we are legally required to keep, and defending our legal rights.

3. Email Address, Phone Number and Date of Birth: In-App Use Only

We treat your email address, your phone or WhatsApp number and your date of birth as identifiers that belong inside the App. We commit that:

Email address is used only to sign you in, to secure your account (verification and password-reset emails), and to send you service messages about your account, the App or these documents.
Phone / WhatsApp number, if you add one, is used only for the in-App features you enable, and is shown only to the audience you choose.
Date of birth is used only to confirm you meet the minimum age required to use the App.
We do not use these identifiers for marketing outside the App, we do not sell, rent or trade them, and we do not share them with advertisers, data brokers or any third party for that party's own purposes.

The only recipients of these identifiers are the service providers listed in Section 5, which process them strictly on our instructions to run the App (for example to store your account or deliver a verification email), and authorities where the law compels disclosure.

4. Who Can See Your Information

Other users: your name, photo, level, club, country, ranking, results, public posts, stories and reviews are visible to other users of the App. Direct messages are visible only to the people in the conversation. Your WhatsApp number is visible only to the audience you choose.
Public content used to promote the App: under the Terms of Service, content you post publicly (photos, videos, reels and stories) may be featured by us inside the App and in our marketing outside it. Private direct messages are never used in this way, and neither are your email address, phone number or date of birth.
Clubs, coaches and organizers: when you register for a game, class or booking, the organizer sees your name, level and the details needed to run it.

5. Service Providers and Data Sharing

We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising. We share it only with the service providers below, who process it on our behalf under their own privacy commitments, and where the law requires.

Provider	Purpose
Supabase (supabase.com/privacy)	Database, authentication, file storage for photos and videos, and real-time updates.
Email delivery provider [[OWNER: name of the transactional email (SMTP) provider used for account emails]]	Delivery of account emails only: email verification and password reset.
Apple	Sign in with Apple, in-app purchases of tokens, and delivery of push notifications to iOS devices.
Google	Sign in with Google (where offered), venue search and addresses (Google Places), weather at courts (Google Weather), maps on Android, in-app purchases on Google Play, and push delivery to Android devices.
Stripe (stripe.com/privacy)	Card payments and payouts for court rentals, facility bookings and classes, where offered. Stripe acts as an independent controller for the payment data it collects.
Expo	Delivery of push notifications and over-the-air updates of the App.

We may also disclose data when required by law, court order or public authority, or to protect the rights, property or safety of NetWork Nation LLC, our users or the public. If the App is transferred to a successor entity, your data may be transferred with it under commitments no less protective than this Policy.

International transfers. We are based in the United States and our providers' servers may be located in the United States or in other countries outside the one you live in. Where data-protection law restricts such transfers (for example from the EEA, the United Kingdom or Switzerland), we rely on a lawful transfer mechanism such as the European Commission's Standard Contractual Clauses or an adequacy decision, and on our providers' contractual safeguards. For users in Mexico, by using the App you acknowledge these transfers to our processors, which do not require your consent under Article 37 of the LFPDPPP where they are necessary to provide the service you requested.

6. Your Choices and Controls

Privacy settings: choose who can see your WhatsApp number, switch online presence on or off, and pick which notifications you receive.
Blocking and reporting: block any account, and report any photo, reel, story, comment, message or profile from within the App. We review reports and remove content that breaks our Terms.
Your content: delete your own posts, reels, stories and comments at any time.
Delete your account: from the App, open the menu under the NetWork Nation wordmark → Settings → Delete account. You can also email us. Deletion takes effect immediately in the App. Step-by-step instructions, and the list of what is deleted and what is kept, are on our Delete your account page.

7. Data Retention

We keep your data while your account is active.
Stories are deleted 24 hours after posting.
When you delete an account, your login, email, contact details, profile photo, WhatsApp number and settings are erased or anonymized within 30 days, and your profile is removed from search, follow lists and feeds. Your name may remain attached to past results and standings you took part in, shown as an inactive account, so other players' records stay accurate. You can ask us by email to erase your name from those historical records as well.
Booking, payment and token-purchase records are kept for as long as tax and accounting laws require.

8. Security

All traffic between the App and our servers is encrypted in transit. Access to data is restricted by per-row access rules enforced by the database, secrets are never shipped inside the App, and payment card data is handled exclusively by Apple, Google or Stripe. No system is perfectly secure, so please keep your password private and tell us immediately if you suspect misuse of your account.

9. Children's Privacy

The App is not directed at children under 16 (or the higher age required in your country). We do not knowingly collect personal information from anyone below that age. If you believe a child has provided us with personal data, contact us and we will remove it.

10. Legal Bases and Your Rights

Legal bases (GDPR principles). Where the GDPR or a similar law applies, we process your data on these bases: performance of our contract with you (running your account, games, rankings, tokens, bookings and messages); your consent (device location, push notifications, optional profile details such as a WhatsApp number — you can withdraw it at any time in the App or your device settings); our legitimate interests (keeping the App secure, preventing fraud and abuse, moderating content, and featuring public content to promote the App, balanced against your rights); and legal obligations (tax, accounting and lawful requests from authorities). We collect only the data we need for those purposes, keep it accurate, keep it no longer than necessary, and protect it as described in Section 8.

Your rights. Depending on where you live, you have the right to access the personal data we hold about you, to correct it, to have it erased, to receive a copy in a portable format, to object to or restrict certain processing (including the use of your public content for promotion), and to withdraw consent you have given. We do not make decisions about you that produce legal effects based solely on automated processing.

European Union, EEA, United Kingdom and Switzerland: you have the rights set out in Articles 15 to 22 of the GDPR and may lodge a complaint with the data-protection authority of your country of residence.
Mexico: you have the rights of access, rectification, cancellation and opposition (ARCO), and the right to revoke your consent and to limit the use or disclosure of your data, under the LFPDPPP. Send your request to the address in Section 12 with your name, the account email, and a description of the data and the right concerned; we will respond within the periods the LFPDPPP sets. This Policy is our privacy notice (aviso de privacidad) for the purposes of that law.
Canada: you have the rights of access and correction, and the right to withdraw consent, under PIPEDA and applicable provincial law, and may complain to the Office of the Privacy Commissioner of Canada or your provincial authority.
United States: depending on your state, you may have rights to know, access, correct and delete your personal information. We do not sell personal information or share it for cross-context behavioural advertising, and we will not discriminate against you for exercising your rights.
Other countries: you have the rights your local data-protection law grants you; we will honour them on request.

To exercise any of these rights, contact us at the address in Section 12; we answer within the time the applicable law allows, and we may need to verify your identity first.

11. Changes to This Policy

We may update this policy as the App evolves. We will announce material changes in the App or by email, and the date at the top of this page always shows the latest version.

12. Contact Us

For any privacy question or to exercise your rights, contact the data controller:

NetWork Nation LLC
1309 Coffeen Ave, Suite 1200, Sheridan, Wyoming 82801, USA
Email: privacy@network-nation.app